Bryant & Stratton College
Coursework: Network Technology (In Progress)
Buffalo, NY
Professional résumé
Jeremy Bish
Customer Care & Quality Professional
Analytical Customer Care and Quality professional with experience in high-volume digital operations, data accuracy, and technical troubleshooting. Skilled at researching complex system inquiries, verifying information across enterprise databases, identifying discrepancies, and documenting issues for timely resolution. Proficient in PEGA, FACETS, Microsoft Office, and CRM/ticketing environments, with a strong focus on accuracy, organization, and customer care.
Core competencies
What I bring to a team
- Data Integrity & Accuracy
- Transaction & Request Processing
- Platform / System Support
- Data Quality & Reporting
- Issue Research & Resolution
- Process & Workflow Optimization
- Microsoft Office (Outlook, Excel)
- CRM & Ticketing Systems
- Customer Care & Communication
- Technical Troubleshooting
- Documentation & Audit Support
- Team Collaboration
Systems & tools
- PEGA
- FACETS
- Microsoft Excel
- Microsoft Outlook
- CRM & Ticketing
- HIPAA Compliance
Experience
Where I've made an impact
-
Customer Care Advocate
Univera / Excellus BCBS
- Handled high-volume digital and system inquiries involving benefits, eligibility, and claims, researching requests and providing accurate, timely customer support.
- Navigated PEGA and FACETS enterprise databases to verify information, investigate discrepancies, troubleshoot system bottlenecks, and support timely issue resolution.
- Applied HIPAA-compliant processes and multi-level identity authentication while handling sensitive customer information.
- Documented analytical findings, system errors, and recurring issues for escalation to appropriate teams.
- Maintained detailed records and followed established workflows to support accurate, consistent processing of customer requests.
-
Technical Specialist
Apple Retail
- Provided real-time hardware and software diagnostics, technical troubleshooting, and customer support for complex technology issues.
- Applied detailed product and system knowledge to research inquiries, explain solutions clearly, and resolve customer issues efficiently.
- Collaborated with team members and technical experts to meet performance expectations through organized, rapid problem-solving.
-
Quality Control Inspector
Rosina Foods
- Monitored system outputs and material specifications while performing visual and non-destructive quality tests.
- Audited physical variables against blueprint templates to identify, verify, and document critical defects.
- Documented repeatable errors and prepared corrective action reports to support quality and process optimization.
-
Fraud Investigator & QA Analyst
HiOperator
- Investigated high-risk accounts and reviewed transactional data to identify anomalies, defects, and potential process or system issues.
- Analyzed workflows, documented technical discrepancies, tracked findings, and communicated resolutions to support operational accuracy.
- Collaborated with production teams to establish, audit, and enforce digital quality and security standards.
- Prepared reports on fraud metrics and system vulnerabilities, using findings to support risk reduction and process improvement.
Education
Always learning
Lackawanna High School
High School Diploma
Lackawanna, NY
For companies & recruiters
Hiring? Let's connect.
Tell me about the role and your team. I'm happy to share references and a full résumé by email.